Taulu
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Terms of Service

Last updated: 6 May 2026

1. Parties

The Taulu service (“Taulu”, “the Service”) is operated by sampsa.dev oy, a Finnish limited liability company (Y-tunnus 3183970-6, VAT FI31839706), registered at Fredikanterassi 7 C 120, 00520 Helsinki, Finland (“we”, “us”, “Provider”).

By creating an account or otherwise using Taulu, you (“you”, “Customer”) agree to these Terms of Service.

2. The Service

Taulu is a real-time collaborative canvas for teams: boards with sticky notes, kanban frames, mindmap nodes, shapes, connectors, tables, checklists, embedded media and PDFs, on-canvas facilitation tools (timers, presenter mode), per-board voice rooms with breakout rooms and ephemeral text chat, and tools for importing existing content from Trello, Miro, and images of physical whiteboards. The canvas runs in modern web browsers and as an installable progressive web app on iOS and Android. We may add, change, or remove features over time.

3. Account registration

You must:

  • be at least 16 years of age, or the minimum age required in your jurisdiction to form a binding contract;
  • provide an accurate email and, where applicable, OAuth identity details;
  • keep your credentials confidential.

You are responsible for all activity under your account. Notify us at [email protected] of any unauthorised use.

4. Licence to use Taulu

Subject to these Terms and your active subscription (if any), we grant you a non-exclusive, non-transferable, revocable licence to access and use Taulu for your internal business or personal collaboration purposes.

You may not:

  • sublicense, resell, or white-label the Service;
  • reverse-engineer or attempt to circumvent access controls;
  • scrape or automate the Service outside sanctioned APIs;
  • upload malware, unlawful content, content infringing third-party rights, or content intended to harass other users;
  • use the Service to send unsolicited communications.

5. Your content

You retain all ownership rights in the content you upload or create in Taulu (“Customer Content”). You grant us a worldwide, royalty-free licence to host, copy, display, and transmit Customer Content solely to operate the Service for you and for collaborators you have granted access. This licence also covers the export and download tools you initiate (for example to take a copy of a board on cancellation), including for a reasonable period after your subscription lapses.

We do not access your Customer Content except as necessary to operate the Service, respond to your support request, or comply with law. Incident-response access is audit-logged. See the Privacy Policy.

6. Billing

6.1 Merchant of record

Paid subscriptions are sold through Paddle.com Market Limited and its Irish affiliate Paddle Payments Ltd (together “Paddle”), acting as reseller and merchant of record. Your purchase contract for the transaction is formed with Paddle. Paddle’s terms apply to payment methods, invoicing, and tax. We (sampsa.dev oy) remain responsible for providing the Service itself.

6.2 Plans, pricing, trials

Plans, features, and pricing are published at /pricing. Taulu prices active editors: a user is billable for a given month if they made at least one validated edit to a board owned by the organisation during that month. Viewers are free.

We may change pricing with at least 30 days’ notice. Changes apply to renewal periods, not the current one.

6.3 Cancellation

You may cancel your subscription at any time through the Paddle customer portal, from the organisation’s Admin → Billing page, or by emailing [email protected] from an email associated with your account. Access continues until the end of the current billing period. See the Refund Policy for how refunds are handled.

7. Term and termination

7.1 By you or us

These Terms apply from account creation until terminated. We may suspend or terminate your account if you materially breach these Terms (including §4) or if required by law. Where practicable we will provide notice and an opportunity to cure. Accrued fees remain payable.

7.2 Inactivity

If your organisation has no paid subscription and no editor activity for 12 consecutive months we may email the organisation’s owner and admins to flag the dormancy. If inactivity continues past 24 months we send a final 30-day notice and then delete the organisation’s boards, attachments, and related Customer Content. Signing in or making any edit at any point resets the clock. Reactivation is free. See the Privacy Policy for the full retention rule.

8. Availability and support

We aim to keep Taulu available with reasonable effort. We do not commit to a formal uptime SLA at this stage. Support is provided by email at [email protected] during Finnish business hours.

9. AI-assisted features

Some features of Taulu use third-party AI to assist your work. The photo-import feature sends an image you have explicitly chosen to extract to Mistral AI SAS in France and returns a structured set of board items (sticky notes, kanban cards, mindmap nodes, etc.) that are placed on your canvas.

  • AI features are triggered only by your explicit action (for example, pasting an image and confirming “Extract”), never automatically and never by default.
  • You retain ownership of both the input you submit and the AI output placed on your board, on the same terms as §5 Customer Content.
  • AI output may be incomplete, inaccurate, or hallucinated. Review before relying on it for any consequential purpose.
  • We do not use your content to train AI models, and our AI sub-processor is contractually bound under its commercial API terms not to train on inputs and outputs we send through it.
  • AI features remain optional. You can use Taulu fully without ever triggering them.

10. Third-party integrations

Taulu can import board content from third-party services (currently Trello and Miro) at your request. To do this you authorise Taulu via OAuth to call those services’ APIs on your behalf. We store the resulting access and refresh tokens encrypted at rest and use them only for imports you initiate.

The imported content becomes Customer Content under §5. You remain responsible for compliance with the third party’s terms of service and for ensuring you have the right to copy that content into Taulu. You can revoke our access at any time from the third-party service’s account settings or from Taulu’s organisation admin. See the Privacy Policy for what we retain.

11. Security and privacy

Our processing of personal data is described in the Privacy Policy. We apply reasonable organisational and technical measures to protect your data, including server-side encryption at rest for object storage, encryption in transit, and audit-logged operator access. Voice rooms additionally use end-to-end encryption between participants: our routing server forwards only encrypted media packets and never sees plaintext audio. No system is perfectly secure. You accept residual risk.

If we become aware of a personal data breach affecting your Customer Content we will notify you without undue delay, and in any event within 72 hours of becoming aware, with the information you reasonably need to meet your own notification obligations under applicable law.

12. Beta and experimental features

We may introduce features marked “beta”, “experimental”, “preview”, or similar. Beta features are provided as-is for evaluation, may be modified or removed at any time without notice, are not covered by any availability or support commitment, and may not yet meet the security or performance standards of the rest of the Service. Beta features remain optional. We will tell you in the UI when a feature is beta.

13. Feedback

If you send us feedback, ideas, suggestions, or feature requests (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use the Feedback for any purpose without obligation or attribution. You confirm that any Feedback you submit is yours to share and is not subject to a confidentiality obligation owed to a third party.

14. Acceptable use of automation and AI training

In addition to §4, you may not:

  • scrape, crawl, harvest, or systematically download Customer Content belonging to other users, or content of the Service itself;
  • use the Service or its outputs (including outputs from AI features per §9) to train, fine-tune, or develop a machine-learning model;
  • use the Service to build, market, or operate a competing product;
  • circumvent rate limits, quotas, anti-abuse measures, or access controls.

Standard internal use of board exports for your own purposes is fine.

15. Export control and sanctions

You may not access or use the Service in violation of US, UK, EU, or Finnish export-control or economic-sanctions laws, and you confirm that you are not located in, or a resident or national of, a sanctioned country, and are not on a restricted-party list maintained by any competent authority.

16. Force majeure

Neither party is liable for failure or delay in performance caused by events outside its reasonable control, including acts of war or terrorism, civil unrest, pandemic, government action, internet or power outage at a scale beyond a single sub-processor, or material failure of a sub-processor we cannot reasonably substitute. The affected party will use reasonable efforts to mitigate. This clause does not relieve you of payment obligations for services already delivered.

17. Indemnification

17.1 Our indemnity to you

We will defend you against third-party claims that the Service, when used as permitted by these Terms, infringes that third party’s intellectual property rights, and we will pay the amounts a court finally awards (or that we agree in settlement). Our indemnity does not cover claims arising from your Customer Content, your combination of the Service with anything we did not provide, or your continued use of the Service after we have given you a non-infringing alternative or instructed you to stop. Our total indemnity liability is subject to §19.

17.2 Your indemnity to us

You will defend us against third-party claims arising from your Customer Content, from your breach of §4 or §14, or from your use of third-party integrations under §10, and will pay the amounts a court finally awards (or that we agree in settlement). Your total indemnity liability under this section is subject to the same liability cap in §19.

17.3 Process

The indemnified party will (a) notify the indemnifying party promptly in writing, (b) give the indemnifying party sole control of defence and settlement (no settlement that imposes obligations on the indemnified party without consent), and (c) cooperate at the indemnifying party’s reasonable expense.

18. Warranties

Taulu is provided “as is” and “as available”. To the maximum extent permitted by Finnish law we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits any warranty you are entitled to as a consumer under Finnish mandatory law.

19. Liability

To the maximum extent permitted by law, our total aggregate liability arising from or relating to these Terms or the Service shall not exceed the total fees you paid via Paddle for the Service in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, or goodwill.

Nothing in this section limits liability for fraud, gross negligence, personal injury, or any liability that cannot be excluded under Finnish mandatory law.

20. Assignment and change of control

You may not assign or transfer these Terms or your rights under them without our prior written consent.

We may assign or transfer these Terms, in whole or in part, including to an acquirer of our business, our shares, or substantially all of our assets, or to a successor entity in a merger or reorganisation, without your consent. Any such successor will be bound by these Terms on the same conditions. We will tell you of a material change of control through the Service or by email at least 30 days before it takes effect, except where confidentiality is required (for example during a pending acquisition where the parties are not yet at liberty to disclose). Your statutory consumer rights are not affected by this clause.

21. Survival

The following sections survive termination or expiry of these Terms for as long as they are needed to give effect to their purpose: §5 (your content, including the export licence), §11 (security and privacy, including breach notification), §13 (feedback), §14 (acceptable use of automation and AI training), §17 (indemnification), §18 (warranties), §19 (liability), §20 (assignment), and §23 (governing law and forum). Accrued payment obligations also survive.

22. Changes

We may update these Terms. Material changes are announced at least 30 days in advance via the Service or by email. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel per §6.3.

23. Governing law and forum

These Terms are governed by the laws of Finland, without regard to conflict-of-laws principles. Disputes shall be resolved by the Helsinki District Court (Helsingin käräjäoikeus) as the court of first instance, unless consumer protection law requires another forum. Finnish consumers retain the right to bring disputes before the Consumer Disputes Board (Kuluttajariitalautakunta).

24. Contact

sampsa.dev oy
Fredikanterassi 7 C 120
00520 Helsinki
Finland
[email protected]