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Refund Policy

Last updated: 1 May 2026

Who this applies to

This policy governs refund requests for paid Taulu subscriptions. Taulu is a product of sampsa.dev oy (Y-tunnus 3183970-6). Subscriptions are sold by Paddle as merchant of record; Paddle’s own buyer terms also apply.

Our stance

You can cancel anytime. You keep access until the end of your current billing period. We do not refund the unused portion of a paid period.

  • Monthly subscription, cancelled mid-month: access to the end of that month.
  • Annual subscription, cancelled mid-year: access to the end of that year.
  • No refund is issued for the period already paid.

This is consistent with our metered billing model. During the paid period the Service has been available and your organisation was free to use it.

How to cancel

You have three options:

  1. Paddle customer portal, linked from your organisation’s Admin → Billing page.
  2. Email [email protected] from an address associated with your account.
  3. Directly via Paddle support if you prefer.

Cancellations are confirmed within two business days.

Refund exceptions

We authorise Paddle to issue a refund in these cases:

  • Billing error: duplicate charge, wrong plan, incorrect editor count, or any charge posted after your cancellation. Refund covers the erroneous portion.
  • Material service failure: the Service is unavailable for more than 72 continuous hours and we cannot provide a reasonable fix. Refund covers the affected period on a pro-rata basis.
  • Consumer withdrawal rights: if you purchase as a consumer in the EU or EEA and the subscription has not yet started being delivered, you have statutory withdrawal rights under the Finnish Consumer Protection Act. Once delivery of digital content has begun with your consent, the withdrawal right may be exercised only as permitted by that Act.
  • Duplicate account: a single organisation accidentally subscribing twice. We refund the duplicate.

Chargebacks

Please contact us at [email protected] before initiating a chargeback with your card issuer. Most disputes are billing errors we can correct in a day. Paddle handles chargeback adjudication per its own framework.

Contact

All refund requests: [email protected] with “Refund” in the subject line. Include your organisation slug and the Paddle invoice number.

sampsa.dev oy
Fredikanterassi 7 C 120
00520 Helsinki
Finland