Terms.
Read once, breathe out.

§ 01Who we are, and who can use Taulu

sampsa.dev oy is a Finnish limited company (Y-tunnus 3183970-6, VAT FI31839706), registered at Fredikanterassi 7 C 120, 00520 Helsinki. The service at taulu.app and in the Taulu apps is operated by sampsa.dev oy. These terms apply to anyone using the service. By creating an account, you agree to them; if you don't, please don't create one.

You must be 16 or older. If you use Taulu for an organization, you confirm you can agree to these terms for it, and “you” then means the organization. Paid plans are meant for businesses and organizations. If you're a consumer, the consumer rights these terms mention apply to you, and nothing here takes away a right consumer law gives you. Keep your email account and your sign-in methods safe: whoever controls them controls your Taulu account.

§ 02What you can do with the service

Use Taulu for your team's work: making, planning, discussing. Bring teammates, customers and contractors. You're responsible for what they post, and we ask you to keep it lawful and decent.

Some things are out: hate speech, harassment, malware, child sexual abuse material, infringing other people's rights, and recording people against the law. So are sending spam through invites, trying to reach data you weren't given, getting around limits or billing, and reselling access to Taulu without our written agreement.

§ 03Recording people

Taulu can record audio: a voice room, a meeting you record in your browser, an audio file you upload, or a call the meeting notetaker joins. Before you record anyone, make sure everyone in it knows, and that they agree wherever the law requires it. Recording laws differ between countries, and in some places recording a conversation without consent is a crime. That responsibility is yours, not ours. Don't record anyone who has said no. The notetaker announces itself by name and in the call's chat, but that announcement is not consent collected on your behalf.

§ 04Your content

Boards, cards, comments, attachments and recordings belong to you, or to the org that owns the board. Content in a shared org is controlled by that org; content in your personal org is controlled by you.

You give us permission to host, copy, back up, convert, display and send your content, only as far as running Taulu for you and the people you share with needs it. That includes making thumbnails and previews, turning an Office file into a PDF, preparing a video for playback, and, when your org has turned AI features on, sending what someone picked to our AI provider. We use your content for nothing else. We never sell it, and we never train AI models on it. The permission ends when the content is deleted, except for backup copies, which expire within 30 days. If you send us ideas or feedback, we may use them freely.

§ 05AI features

AI features are off until an org admin turns them on, and each runs only when someone asks for it. What they make is a draft. Transcripts, memos and cards can be wrong or miss things, so check them before you rely on them. They belong to you like the rest of your board. If your org connects its own agent, that agent reads only the boards it was granted, through an AI provider your org chose.

§ 06Agents and the API

Org admins can create agents that use Taulu through our API. Your org is responsible for what its agents do and for keeping their tokens secret: a token works without anyone's sign-in until it expires or an admin revokes it. Agents aren't billed today; if that changes, we'll email your admins 30 days before. Stay within the API's rate limits, and don't use it to scrape, overload or test Taulu without our permission.

§ 07Subscriptions and payment

Our order process is run by Paddle.com, our online reseller and merchant of record. When you subscribe, you buy from Paddle, and Paddle's buyer terms cover payment, invoices, tax and refunds.

Subscriptions are org-level and billed in advance, monthly or yearly. A monthly invoice charges €3 per active editor for every person, member or board guest, who changed a board or uploaded a file during the billing cycle that just ended. A yearly invoice charges €36 per seat for the people who edit: the seats in use when the year starts, and anyone who starts editing during the year is added pro rata on the next yearly invoice; seats are never removed mid-year, and the next year is sized by the editors active in its last three months. Viewers, dormant members and agents are €0, the minimum is one editor, and an invoice never counts more people than your org has members. Prices include VAT where it applies; with a valid business VAT ID, Paddle applies the reverse charge. Monthly subscriptions started in 2026 carry the FOUNDER discount: 100 % off every billing cycle that starts in 2026; yearly billing opens in January 2027 and never carries it.

Cancel any time. Access runs to the end of the paid cycle, and that cycle isn't refunded unless the law or § 12 requires it. If you're a consumer in the EU or the UK, you can withdraw within 14 days of subscribing; Paddle's buyer terms explain how. If a payment fails, Paddle retries for 30 days. After that, or when a cancelled subscription ends, every member of the org becomes a viewer until a subscription runs again. Boards stay readable, and nothing is deleted for not paying.

Personal orgs are free forever. We may change what the free plan includes with 60 days' email notice, and your boards stay readable either way.

§ 08Prices and the founding rate

If your org started its subscription in 2026, its price stays at €3 per active editor per month, or €36 per seat per year, through 31 December 2027, for as long as that subscription keeps running. The founding rate belongs to the org's subscription, not to a person. It doesn't change when people join or leave, when your editor count moves, or when someone else becomes admin. It ends when the subscription ends, whether you cancel or a payment stays unpaid past the 30-day grace; a new subscription pays the price of the day. Paid add-ons we launch later are priced separately.

We may change our prices. Prices for new subscriptions can change at any time. For a running subscription we email your org's admins at least 30 days before a new price applies; it applies from your first billing cycle after that, and you can cancel before then at no cost. From 1 January 2028 this applies to founding orgs too.

§ 09The service and how it changes

Taulu is run with care on EU infrastructure. Uptime is best effort, without a formal SLA. Edits you make offline are kept in your browser and sent when you reconnect. Browsers can clear that storage, so an edit is safe once Taulu shows it as saved, not before. We tell affected users about significant incidents by email.

Taulu keeps changing. If we change it in a way that makes it clearly worse for you, we tell you 30 days ahead, and you can leave free of charge. If we ever stop offering Taulu, we give 90 days' notice and you can export everything before then.

§ 10Illegal content and suspension

To report illegal content, email support@taulu.app with “abuse” in the subject. Say where it is and why you think it's illegal, and give your name and email (you can leave those out for child sexual abuse material). We confirm we got your report and tell you what we decided.

Our admin tools give staff no way to open board content. We look at content only when it's reported to us or the law requires it, and then only at what was reported. If we remove content or limit an account, we tell the person why, and they can reply to contest it. A person makes that call, not an algorithm, and we act on the specific content or account rather than a whole org whenever that's enough. We may close an account that seriously or repeatedly breaks these terms. support@taulu.app is our point of contact for users and authorities, in English or Finnish.

§ 11What we can't promise

Taulu is provided as it is. We work hard to keep it running and your work safe, but we can't promise it will never be interrupted, never have errors, or never lose anything. Keep your own copy of anything you can't afford to lose.

If you use Taulu for a business or organization, our total liability for anything to do with Taulu is limited to what you paid us in the 12 months before the claim, or €100 if that is more. We aren't liable for lost profits, lost revenue or other indirect loss. If someone makes a claim against us because of your content, your recordings or the way you used Taulu against these terms, you cover our reasonable costs. None of this limits liability the law doesn't let us limit, such as for intent or gross negligence. If you're a consumer, you keep every right consumer law gives you.

§ 12Personal data we handle for you

For personal data in your boards, your org is the controller and we are the processor. This section is our data processing agreement under Article 28 of the GDPR. It covers board content (names, comments, files, recordings and transcripts) about your members, guests and the people they mention or record, for as long as you keep it with us.

We process it only to run Taulu for you, as these terms and your settings in the app describe. Everyone who can reach it is bound to confidentiality. We protect it as our security page describes. We use the sub-processors listed on the privacy page, and we email your org's admins 30 days before adding one. If you object and we can't solve it, you can cancel, and we refund any time you paid for and won't use. We help you answer requests from the people in your data and with impact assessments. We tell your admins about a breach affecting your data without undue delay, and within 48 hours of finding it. When you leave, we return and delete the data as “Leaving Taulu” says. We answer reasonable audit questions in writing.

Some processing is ours, not yours: who edited and when, used for billing, security and anonymous product statistics. For that we are the controller, as the privacy policy explains.

§ 13Leaving Taulu

You can leave whenever you want, and we'll help you take your data with you. Tell us at support@taulu.app; the notice you need to give is never longer than two months. Within 30 days we hand over your org's data in a structured, machine-readable format: boards and everything on them, comments, members and roles, your org's audit log, and every attachment, recording transcript and memo in its original format. If that takes longer, we tell you why and when, and it never takes more than seven months. You then have at least 30 days to download it. Leaving and exporting are free. Afterwards we delete everything, from backups within 30 days, and confirm by email. Our internal logs and the software itself aren't part of the export.

Not paying never deletes anything. An org that nobody has signed in to for 12 months after its subscription ended is a different case: we may delete it after warning its admins by email 60 days ahead, with an export offered.

§ 14Privacy

How we handle your account data lives in the privacy policy. Access, export and deletion requests go to support@taulu.app and get answered within 30 days.

§ 15Changes to these terms

We'll email account holders 30 days before any material change. If you don't accept it, stop using the service and ask us to delete your account. Non-material changes (typo fixes, restructuring) take effect immediately.

§ 16Law and disputes

Finnish law applies. If you're a consumer, you also keep the protections of the country you live in, and you can take a dispute to the courts there. Consumers in Finland can also bring a dispute to the Consumer Disputes Board (kuluttajariita.fi). Other disputes go to Helsinki District Court. We prefer to sort things out by email before any of this.

§ 17The small print

We aren't responsible for failures caused by things outside our reasonable control. We may transfer these terms to a company that takes over Taulu, and we'll tell you if we do. If a court sets aside part of these terms, the rest still applies. These terms and the privacy policy are the whole agreement between us about Taulu. We send notices to your account or billing email; you send yours to support@taulu.app. If you use a Taulu app, the app store's terms apply too, and Apple and Google aren't responsible for Taulu.